Resource Refresh!
As many of us come upon the end of our fiscal year it’s a great time to refresh the resource library that our staff has access to. This includes, among other things:
- Payer Portal Access
- Par/Non-Par Insurance Lists
- Sample Insurance Card Reference Images
- Internal Phone Lists
- External Phone Lists
- Tax-ID & NPI Lists
- Financial Hardship Documents
Updating these documents doesn’t have to be painful. Delegate to trusted team members and then meet as a team disseminate the updated information. Make sure to include the front desk, intake, and billing staff so everyone is all on the same page.